Terms and Conditions – Viptransfer
1. Scope of Services
Viptransfer provides private transportation services across Ireland, including:
- Airport transfers
- Private day tours
- Business and event transfers
- Golf resort and hotel transfers
All services operate on a pre-booking basis, and availability is not guaranteed for bookings made less than 24 hours before pickup.
2. Reservations and Payments
• Clients can estimate the cost of their transfer online or request a custom quote for specific services, such as hourly or full-day rentals.
• Reservations can be made via the website or by contacting Viptransfer directly.
• Required details include full name, contact information, pickup time and location, destination, number of passengers and luggage, and flight number for airport pickups.
• Full payment is required at the time of booking. For bookings made well in advance, a 30% deposit may be accepted, with the balance due before the service.
• Accepted payment methods: credit/debit cards, bank transfers, and PayPal.
3. Cancellations and Refunds
• Clients may cancel their booking up to 24 hours before the scheduled transfer and receive a full refund within 10 working days, excluding any transaction fees or currency exchange differences applied by the client’s bank or payment provider.
• For cancellations made less than 24 hours before pickup, partial refunds may be considered, but are not guaranteed. Clients should contact Viptransfer directly to discuss their individual case.
4. Client Responsibilities
• Provide accurate booking details and be on time for pickup.
• Follow safety regulations, including wearing seat belts.
• No smoking or alcohol consumption in the vehicle.
• Inform Viptransfer in advance of special luggage or requests.
5. Company Responsibilities
• Provide licensed vehicles and drivers in compliance with SPSV regulations.
• Maintain high service standards, ensuring comfort and punctuality.
• In case of unforeseen circumstances, Viptransfer reserves the right to arrange a licensed taxi instead of a limousine, maintaining the same service standard.
6. Liability and Limitations
• Viptransfer is not liable for delays or service disruptions caused by unforeseen events, including but not limited to:
- Road accidents or severe traffic congestion beyond our control.
- Extreme weather conditions or official weather warnings.
- Other emergency situations preventing timely service delivery.
• In the event of a vehicle breakdown, Viptransfer will arrange alternative transportation as quickly as possible.
7. Privacy Policy
• Client data is collected only for service purposes and protected under GDPR.
• Clients may request access, modification, or deletion of their personal data.
8. Complaints
• Complaints must be submitted via email within 14 days of the service.
• Viptransfer will review and respond within 14 business days.
9. Governing Law
• These Terms and Conditions are governed by Irish law, and disputes fall under the jurisdiction of Irish courts.
10. Insurance
• All Viptransfer vehicles are fully insured, covering both passengers and the vehicle.
Contact / Inquiries
For any inquiries regarding these Terms and Conditions, please contact Viptransfer:
- Phone: +353 876 899 968
- Email: info@viptransfer.ie
- Address: Dublin, Ireland